TO CONTACT OUR STAFF PLEASE EMAIL THE LINKS BELOW. FOR RETURNS AND EXCHANGES PLEASE SEE THE CUSTOMER CARE PAGE
Shop Inquiries: shop@monicasordo.com
Press Inquiries: press@monicasordo.com
Wholesale Inquiries: sales@monicasordo.com
FOR A VIRTUAL APPOINTMENT WITH MONICA OR A MEMBER OF OUR CONCIERGE TEAM FOR BOTH SORDO AND SALON CARACAS PLEASE FILL THE FORM BELOW . WE TAKE APPOINTMENTS TUESDAY TO SATURDAY 10:00 AM TO 1:00PM.
For all repair inquiries you can email us at shop@monicasordo.com. Please include in your request: proof of purchase and a photo of the damaged item.
SORDO stands behind all the merchandise displayed in this website, and that’s why we’re happy to address and assist you with any manufacturing issues with our pieces. These requests are subject to our Return Policy, and should be made within the first 15 days of purchase confirmation.
If your item is damaged due wear and tear, accidents, or other damages done by you or someone else, please email us and we’ll assess the cost of repair. All repairs are subject to shipping charges, and we reserve the right to refuse services.
Our pieces are handcrafted in the highest quality materials, and every single item you purchase is unique. All our materials are handpicked, and we strive for consistency and uniformity. For the metal in our pieces, we use a brass base, and 24-Kt Gold and Silver plating.
We also use all-natural stones. These stones all have different characteristics and properties, some of them shine more or less, and most of them are smoothly polished. Sometimes some irregularities might occur naturally in the stones, and colors may vary – which makes any item you see on the website a one-of-a-kind piece.
To keep your piece looking as good as new for the longest time, here are some of the things I do:
Clean with a soft cotton cloth after each individual use, in order to remove excess oils from skin. Avoid any abrasive materials when cleaning, as they can scratch the gold.This is vital to keeping your piece in the best conditions.
Ideally, store your pieces in a sealed pouch or holder, to keep it away from oxygen as much as possible. Remember, oxygen equals rust.
Store your pieces in a cool, dry place – away from humidity.
Keep your pieces away from water, direct sunlight, exposure to makeup, oils, lotions, and perfumes.
Keep in mind, everyone is different, and sometimes your skin may react differently to some materials. In some cases, wearing silver instead of brass materials may be better for your skin type.
SORDO is not responsible for the care and maintenance of your jewelry.
Please email us if you have any additional questions regarding item care at shop@monicasordo.com
TO CONTACT OUR STAFF PLEASE EMAIL THE LINKS BELOW. FOR RETURNS AND EXCHANGES PLEASE SEE THE CUSTOMER CARE PAGE
Shop Inquiries: shop@monicasordo.com
Press Inquiries: press@monicasordo.com
Wholesale Inquiries: sales@monicasordo.com
FOR A VIRTUAL APPOINTMENT WITH MONICA OR A MEMBER OF OUR CONCIERGE TEAM FOR BOTH SORDO AND SALON CARACAS PLEASE FILL THE FORM BELOW . WE TAKE APPOINTMENTS TUESDAY TO SATURDAY 10:00 AM TO 1:00PM.
For all repair inquiries you can email us at shop@monicasordo.com. Please include in your request: proof of purchase and a photo of the damaged item.
SORDO stands behind all the merchandise displayed in this website, and that’s why we’re happy to address and assist you with any manufacturing issues with our pieces. These requests are subject to our Return Policy, and should be made within the first 15 days of purchase confirmation.
If your item is damaged due wear and tear, accidents, or other damages done by you or someone else, please email us and we’ll assess the cost of repair. All repairs are subject to shipping charges, and we reserve the right to refuse services.
Our pieces are handcrafted in the highest quality materials, and every single item you purchase is unique. All our materials are handpicked, and we strive for consistency and uniformity. For the metal in our pieces, we use a brass base, and 24-Kt Gold and Silver plating.
We also use all-natural stones. These stones all have different characteristics and properties, some of them shine more or less, and most of them are smoothly polished. Sometimes some irregularities might occur naturally in the stones, and colors may vary – which makes any item you see on the website a one-of-a-kind piece.
To keep your piece looking as good as new for the longest time, here are some of the things I do:
Clean with a soft cotton cloth after each individual use, in order to remove excess oils from skin. Avoid any abrasive materials when cleaning, as they can scratch the gold.This is vital to keeping your piece in the best conditions.
Ideally, store your pieces in a sealed pouch or holder, to keep it away from oxygen as much as possible. Remember, oxygen equals rust.
Store your pieces in a cool, dry place – away from humidity.
Keep your pieces away from water, direct sunlight, exposure to makeup, oils, lotions, and perfumes.
Keep in mind, everyone is different, and sometimes your skin may react differently to some materials. In some cases, wearing silver instead of brass materials may be better for your skin type.
SORDO is not responsible for the care and maintenance of your jewelry.
Please email us if you have any additional questions regarding item care at shop@monicasordo.com